At Bioflex Peptides, customer satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please review our Refund & Return Policy carefully before making a request.

1. Eligibility for Returns

  • Products may be returned within 30 days of delivery.

  • To be eligible for a return, the item must be:

    • Unused, unopened, and in the same condition as received.

    • In its original packaging.

  • Certain items such as perishable goods, opened research peptides, or items marked Final Sale are non-returnable.

2. Return Process

  1. Contact us at info@bioflexpeptides.com with your order number and reason for return.

  2. Once your return request is approved, we will provide you with return instructions and a return shipping address.

  3. Customers are responsible for return shipping costs unless the product was defective or incorrect.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping fees are non-refundable.

4. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need an exchange for the same product, please email us at info@bioflexpeptides.com.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery with photos of the product and packaging.

  • We will arrange a replacement or issue a refund at no additional cost.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used supplements.

  • Gift cards or promotional items.

  • Clearance or final sale items.

7. Late or Missing Refunds

  • If you haven’t received your refund within the expected timeframe, please first check with your bank or credit card provider.

  • Processing times vary by payment method.

  • If you still have not received your refund, contact us at info@bioflexpeptides.com.

  • Research-use products and sterile compounds are non-returnable and non-cancellable once an order has entered fulfillment, for safety and chain-of-custody reasons.

8. Contact Us

If you have any questions about our Refund & Return Policy, please contact us through our contact page.